Troubleshooting Tips for Older Devices - KeyMouse Alpha 100-127 and KeyMouse Track 100-127

 

  • Pressing FN Blue or FN Yellow (or any other FN Key) is not causing the other hand to go into the correct key layer
    • You need to use RF pairing to pair the left/right hands to each other.  This process needs to be done whether you are on USB interface or Bluetooth interface to the computer.  In the KeyMouse Software, go to "Devices" -> "RF Channel Pairing".  Be sure both left/right hand devices are plugged in by USB to do the update.  Then click "Pair RF Channels".  This causes the left/right to communicate to each other on the same channel, and should resolve the issue.  Side note: if you have more than 2 KeyMouse devices, you can also pair them in larger groups to work together and they will all switch key layers together, etc.

  • Caps Lock is out of sync between both hands (for Mac)
    • Mac treats each KeyMouse hand as a separate keyboard. If your Caps Lock is not in sync between your right and left hand, here is what you need to do:
      • Press the Caps Lock key until both hands are the same (either on or off).
      • Assign the Caps Lock key to "Caps Lock (Mac Only)". This will send the Caps Lock key signal to both hands when Caps Lock is pressed.
  • Error "Device could not be opened" when saving layouts to KeyMouse devices in the KeyMouse software
    • Make sure both devices are connected via USB.
    • Make sure when saving to devices, both check boxes next to the device names are checked (or all applicable devices).
    • Devices may need a firmware update. Update device firmware on all applicable devices, then try saving layouts to devices. Here is a tutorial video for firmware updates if needed: KeyMouse Firmware Updates
      • Note - USB Chip (8051 Chip) must be updated on a Windows PC (will not work on Mac or Linux). The Bluetooth Chip can be updated on Mac or Linux after the USB Chip is updated.
    • Test multiple USB ports (and maybe even different pc), as some USB ports do not output enough power.
    • If problem still persists, try doing a hard reset. To do this, remove the battery door on the bottom of the devices, then remove the battery for approx. 1 minute. Then run firmware update, and try saving layouts to devices.
    • If error still persists, please contact us.