Troubleshooting Tips

 

  • Connecting KeyMouse via Bluetooth
    • For Windows
      • Make sure device(s) are charged (should only take a few hours to fully charge). In some cases, USB ports do not provide enough power to charge devices. You may even want to charge with a wall outlet.
      • Make sure the devices are disconnected from the PC and the switches underneath are turned to "On". Devices will not connect via Bluetooth if they are connected via USB cables.
      • Make sure PC has working Bluetooth module.
      • Go to the Control Panel/Devices and Printers/Add Bluetooth Devices and click "Add Bluetooth or other device". Then click "Bluetooth" (for mice, keyboards, etc).
      • Press the "Pair" button on the bottom of the KeyMouse. It should pull up device in list of available devices in Bluetooth menu. Must pair each hand separately.
      • Windows should not require a pin by default, but if it does, try Windows defaults: 0000, 1111, 1234, etc.
      • If you cannot get the device to show up on the list, try removing the battery for approx. 15-20 seconds (devices must also be disconnected via USB), then re-insert the battery. This should do a master reset to the device.

    • For Mac
      • Make sure device(s) are charged (should only take a few hours to fully charge). In some cases, USB ports do not provide enough power to charge devices. You may even want to charge with a wall outlet.
      • Make sure the devices are disconnected from the PC and the switches underneath are turned to "On". Devices will not connect via Bluetooth if they are connected via USB cables.
      • Make sure PC has working Bluetooth module.
      • Try turning device off and back on again.
      • If you cannot get the device to show up on the list, try removing the battery for approx. 15-20 seconds (devices must also be disconnected via USB), then re-insert the battery. This should do a master reset to the device.
      • If problem still persists, try resetting the Mac Bluetooth Module:
        • Hold down the Shift (⇧) key and the Option key and click on the Bluetooth menu in your Menu Bar on your Mac.
        • Go to Debug > Remove all devices and click on it to disconnect from all paired Bluetooth devices.
        • Now open the same menu once again and click on Debug > Reset the Bluetooth module to reset your Mac’s Bluetooth module.
        • After resetting your Mac’s Bluetooth module, you can now attempt to re-pair all of your Bluetooth accessories and everything should work as expected.
  • Pressing FN Blue or FN Yellow (or any other FN Key) is not causing the other hand to go into the correct key layer
    • You need to use RF pairing to pair the left/right hands to each other.  This process needs to be done whether you are on USB interface or Bluetooth interface to the computer.  In the KeyMouse Software, go to "Devices" -> "RF Channel Pairing".  Be sure both left/right hand devices are plugged in by USB to do the update.  Then click "Pair RF Channels".  This causes the left/right to communicate to each other on the same channel, and should resolve the issue.  Side note: if you have more than 2 KeyMouse devices, you can also pair them in larger groups to work together and they will all switch key layers together, etc.

  • Caps Lock is out of sync between both hands (for Mac)
    • Mac treats each KeyMouse hand as a separate keyboard. If your Caps Lock is not in sync between your right and left hand, here is what you need to do:
      • Press the Caps Lock key until both hands are the same (either on or off).
      • Assign the Caps Lock key to "Caps Lock (Mac Only)". This will send the Caps Lock key signal to both hands when Caps Lock is pressed.
  • Error "Device could not be opened" when saving layouts to KeyMouse devices in the KeyMouse software
    • Make sure both devices are connected via USB. User cannot save layouts to devices via Bluetooth.
    • Make sure when saving to devices, both check boxes next to the device names are checked (or all applicable devices).
    • Devices may need a firmware update. Update device firmware on all applicable devices, then try saving layouts to devices. Here is a tutorial video for firmware updates if needed: KeyMouse Firmware Updates
    • Test multiple USB ports (and maybe even different pc), as some USB ports do not output enough power.
    • If problem still persists, try doing a hard reset. To do this, remove the battery door on the bottom of the devices, then remove the battery for approx. 1 minute. Then run firmware update, and try saving layouts to devices.
    • If error still persists, please contact us.