Thursday, 21 May 2020
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So my keymouse has starting pressing buttons randomly (I've only had it a few months). Pretty much any key can "stick" at any time (letters) so i dont think it's a work switch, (the random extra double-clicking of the mouse was). Also, randomly modifiers like shit or control or the windows key gets stuck, when i didn't even press it. it's VERY strange, the only ones that stick when not pressed (it seems) are the standard modifier keys like shift, the letters are only when pressed)
3 years ago
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#2244
I can report the same problem.
My Keymouse recently (few months) start behaving in the same fashion.
A lot of keypresses or their combination are sent to computer.
It could result in
"thiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii"
or sending ctrl + z multiple times to computer.

Any Idea for fix?
3 years ago
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#2245
This happens to me as well, using a keymouse track on windows 10 via USB.

I use my keymouse for 6+ hours a day, this issue comes up very intermittently for me. If I turn both devices off and on using the switch on the bottom, the issue usually goes away for a day or two.
3 years ago
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#2247
This has since stopped happening to me. I don't know why, but i don't believe it's the hardware, as sometimes the only way to get the CTL or ALT to not be stuck is to press the key on my laptops keyboard. Sometimes it was the key on the key-mouse, but sometimes not. It seemed to happen after a windows update and perhaps thats what got it to stop for me. I can tell you that i tried everything i could find online, drivers, everything, and nothing stopped it, and this was happening like 30 times a day but only when actually typing and less than half the time it was a key i pressed (almost never press alt or ctl).
3 years ago
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#2248
Are you on the latest version of firmware? What version of the firmware are you using? (Open KeyMouse software>Devices>Firmware Update) In the top right it should say "Version: # ". The latest firmware update is 72.

The latest software version is 2.02 for Windows and 2.56 for Mac.
If it is a previous version you can redownload the software to get the latest update. Some earlier versions do not auto update correctly.
3 years ago
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#2250
Thank you, I just updated from 71 to 72. I'll report back if the issue with keys sticking returns.

& if I select "update key layouts (recommended)", will it erase my custom layouts?
3 years ago
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#2253
"Update key layouts (recommended)" is basically the same as the "Save to KeyMouse Devices" button. After it updates the firmware then it will update the layouts to be the same as the ones that are active in the software.
3 years ago
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#2257
The sticking keys is still happening, even after updating to firmware version 72 and performing a windows update 3 days ago. It's happened twice since the update 3 days ago. For example, I will press the 5 key, and it will type 55555555, then I press 4 and it becomes 555555554444444444 and continue adding 4s until I press another key. If I press backspace it continues to rapid fire backspace until I press another key. The esc key stops it until I switch the devices off and back on, then everything is fine for hours.

Again, this happens roughly once every 8 hours of use, so this isn't a major issue- but it's still an issue nonetheless.
3 years ago
·
#2265
Are you on the latest version of firmware? What version of the firmware are you using? (Open KeyMouse software>Devices>Firmware Update) In the top right it should say "Version: # ". The latest firmware update is 72.

The latest software version is 2.02 for Windows and 2.56 for Mac.
If it is a previous version you can redownload the software to get the latest update. Some earlier versions do not auto update correctly.


I had firmware version 71 on the devices.
Interestingly enough.... When pressing "check for updates" the version of KeyMouse firmware (2.00)
it said, there are no new updates.

I will get back here with feedback if that helped.
3 years ago
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#2266
The key sticking is still in place with firmware version 72 for me.
1 year ago
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#3080
Thanks for sharing
Thanks for sharing
1 year ago
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#3150
Since this thread came back to life, i thought i'd put an update.

I upgraded to the newer keymouse. (i dropped mine so many times, i was afraid they'd die and i'd be stuck), now that i got the new ones, this has never happened once to me. I haven't replaced a mouse button and it's been several times longer than in the old one.. It appears that they fixed that in the new one.

Love the new one, but one of the ways i used to use scrolling works different now, so i had to change that key mapping. Otherwise, it's better for me in every way. Love the back lighting!
7 months ago
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#3225
This is has started to happen to me on my Keymouse Track 304 (Beta) after over a year of usage. It started happening without any cause I can think of (no drop or anything). Just one day random key presses are being sent to the laptop (Macbook). Reconnecting doesn't fix it. The only thing I found that fixes it is disconnecting and not using it for several hours, then connecting back in. But then it comes back within 45 minutes. The keyboard is not usable this way and I'm very disappointed after investing almost two years into a usage learning curve including the Dvorak layout.

I really hope there is a fix for this somebody can recommend.
7 months ago
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#3227
it was a usb-c hub that was bad for me.

with that said, if you have the original, get the new one it's defiantly better. The original would have me replacing the mouse button rather often as I'd get double clicks and such. The new hardware fixed that and I've been using it for over a year without a single issue. Which would have had me go though a few mouse buttons on the old model..

The thing about the KeyMouse, especially if you make a nice chair mount, once you get used to it, not having it is completely unacceptable. I was honestly thinking of buying a spare "just in case", they are that important to my working. Not to mention that a few years strait with absolutely 0 wrist pain makes it worth it as well. God I'm so happy they started making them agian
7 months ago
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#3228
"it was a usb-c hub that was bad for me" - it's not the usb hub. I checked and connected directly to the laptop. I also replaced usb cables.

"The new hardware fixed that and I've been using it for over a year without a single issue. " - what new hardware are you talking about?

"God I'm so happy they started making them agian" - did they? I just went to the Purchase section of the site and everything is on "Notify me", can't purchase anything

"The thing about the KeyMouse, especially if you make a nice chair mount, once you get used to it, not having it is completely unacceptable." - this is very true. There is literally no product like this out there. KeyMouse is the ultimate solution of any sort back pains, wrist pains, posture problems from computer power usage. It's funny to think that something as simple at the keyboard can be the culprit of all these kind of problems - but it really is. Especially with a chair mount. Keymouse solves all this. It's by far the best computer peripheral product I've ever seen.

I'd be happy to buy a new one if they would still produce them. Or ideally have a solution for my current one cause I'm pretty sure it's some software problem with random key presses being sent to the computer.
7 months ago
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#3229
Did they stop producing them again...

Time to pester them to make another run, and buy that spare, because i can't live without mine! That's how we got that updated one that i bought, we all wanted another one, and they had enough interested that they made a run.

Perhaps we can do that again.....
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